Customer Experience Map

A Customer Experience Map is a graphic visualization of a user's experience across different touchpoints throughout any physical or virtual store space. Each Website User Interface and Experience Audit document contains strategies on how to address and avoid customer potential pain points by applying universal design principles, and actionable next steps on how to make the site / store more user-friendly to the target market.

Interaction DesignUI/UXInformation Architecture
A Customer Experience Map is a graphic visualization of a user's experience across different touchpoints throughout any physical or virtual store space. Each Website User Interface and Experience Audit document contains strategies on how to address and avoid customer potential pain points by applying universal design principles, and actionable next steps on how to make the site / store more user-friendly to the target market.
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